Australian Support
Australian Support Infrastructure
Local parts. Local people. 24/7 remote monitoring. We're building Australia's first national robotic cleaning support network.
Our Service Network
Growing across Australia's eastern seaboard
24/7 Local Remote Monitoring
Our Brisbane team watches your fleet around the clock
Remote Diagnostics
Real-time health monitoring of all fleet components — batteries, motors, sensors, and navigation systems.
OTA Software Updates
Over-the-air firmware and navigation updates deployed remotely — no technician visit required.
Fleet Dashboard
A centralised dashboard showing cleaning schedules, coverage data, battery cycles, and performance metrics.
Proactive Alerts
Automated alerts for low battery, obstacle issues, maintenance due, and cleaning schedule deviations.
Service Level Commitments
Guaranteed response times for all RaaS subscribers
Remote Support
< 2 hrs
Response time for remote diagnostics and software fixes
On-Site Brisbane
< 24 hrs
Technician dispatch for Brisbane metro area
Parts Replacement
< 48 hrs
Replacement parts shipped from our QLD warehouse
Uptime Guarantee
99.5%
Guaranteed robot availability for RaaS subscribers
QLD Repair Hub & Parts Warehouse
Our Brisbane facility stocks genuine KEENON parts and is staffed by factory-trained technicians. No waiting weeks for parts to ship from overseas — we keep critical spares on hand in Queensland.
For RaaS subscribers, all repairs and parts are included in your weekly fee. For purchased units, we offer competitive service packages with fast turnaround.
Need Support or Want to Learn More?
Book a free site audit to discuss service coverage for your location.
Book a Free Site Audit